Frequently Asked Questions
How do I find the nearest machine?
It’s easy. Go to our Coinstar machine locator. Then enter your postal code or city and we’ll show you the stores that have a Coinstar machine.
There’s an issue with the machine. Or, there’s a message saying it’s out of service. What should I do?
We’re sorry there’s a problem with a Coinstar machine. Please use the Coinstar machine locator to find another machine in your area. A local technician will be notified that service is required.
How does Coinstar® work?
Trading in your loose coins at Coinstar is easy. Just pour your coins into a machine and let us do the work.
- Choose one of our two convenient options: get cash, which has a 10.9% processing fee or charity which has an 8.9% fee. All fees may vary by location.
- Pour your coins into the tray, lift the handle, and guide your coins into the slot.
- Check the return tray for any rejected coins. When all your coins have been counted, you’ll receive a paper voucher for cash or if you chose charity, you’ll receive a receipt for your gift aid.
- If you chose the cash option, take your voucher to the cashier. Please be sure to redeem your cash voucher on the same day it was issued.
Is there a charge to use a Coinstar machine?
Yes, there is a 10.9% processing fee for cash transactions and an 8.9% fee for charity donations. All fees may vary by location.
Do I need to sort my coins before using the Coinstar machine?
No sorting, counting, or bagging required. Make sure your coins have been cleared of all dirt, debris and other objects prior to visiting the machine to ensure a successful transaction. Items like food, screws, dirty or sticky coins and other objects will jam the machine.
What if I have a large amount of coins?
If you think that you have more than £3,000 in coins, we may be able to provide special assistance. Please call Customer Service at 0800 328 2274. Available daily from 8am-9pm GMT.
Do I have to redeem the cash voucher at the store where I cash in my coins?
You should always redeem your cash voucher at the store in which it was issued.
Does the Coinstar cash voucher need to be redeemed for cash the day of the transaction?
You should always redeem your voucher on the same day it was issued. This helps reduce the chances that your voucher may become lost or stolen.
I’m unable to read my cash voucher. What should I do?
Please contact Customer Service at 0800 328 2274 for assistance. Available daily from 8am-9pm GMT.
My cash voucher was lost or stolen. What should I do?
Our printed paper vouchers are like cash. Once the voucher has been printed, we do not have the ability to track it. Regrettably, we are unable to cancel or reissue a cash voucher.
How can I learn about Coinstar’s special offers or promotions?
Visit our Facebook page at www.facebook.com/coinstaruk or keep an eye on our website.
I have an issue or problem with an existing promotion or offer. What should I do?
Please contact Customer Service at 0800 328 2274 or visit our Contact Us page on this website and submit your question via email.
Are gift aids to charities tax deductible?
Yes, your donation is 100% deductible on your tax return and you can use your receipt in your tax documentation. There is also a gift aid form on the receipt that you can complete and return to the charity at the address provided. Gift aid increases the value of your donations and means charities can benefit even more at no extra cost to you. If you're a UK taxpayer, the charity can reclaim the basic rate of tax on your gift.
Which charities can I donate to?
Click here to see our wide variety of charity partners.
Is there a fee to process coins donated to charities?
Yes, there is an 8.9% processing fee (fees may vary by location)
I accidentally donated my coins to a charity. How do I get my money back?
Please call customer service 0800 328 2274 and they can help you. Please note our charity fee is less than our cash fee, so the cash fee of 10.9% will be applied to your refund (fees may vary by location)
How does Coinstar choose which charities are featured on its machines?
Coinstar can only feature a limited number of charities, so each one is carefully selected. The charity must have national reach and high integrity to be considered.
Can I donate to a charity not listed on the machine?
You can only donate to the charities listed on the machine.
How can I get removed or unsubscribed from receiving Coinstar marketing emails and offers?
To stop receiving email and offers from Coinstar simply go to the bottom portion of any email, look for your email address, and click the link about unsubscribing.
How do I contact Coinstar Customer Service?
Call Customer Service at 0800 328 2274. Available daily from 8am-9pm GMT.
I’m having trouble completing my transaction. What should I do?
Please contact Customer Service at 0800 328 2274. They are here to help and will be able to assist you.